Delivery & Returns
FAQs below are reflective of common concerns that are on most people's minds. Based on future queries that we receive, we will keep adding to this page [our answers to common questions].
If your query / concern is not addressed below, feel free to email us at: firstname.lastname@example.org
For residential deliveries, shipping is free up to the 5th floor.
For deliveries where cargo lift is not available there will be a fixed charge of Rs.2000 beyond the 5th floor.
Shipping charges for commercial deliveries will be decided on a case-by-case basis.
Delivery date will be mentioned on the order booking form.
We will also call you before delivery is made to make sure you are ready to receive the order.
Furniture marked "Seats Express" is in stock and available for delivery within 3 days from the time full payment is made and order is booked, however, most furniture products are made-to-order, hence, delivery time will mostly remain between 2-3 weeks on these products.
Delivery outside of Karachi is available for both residential and commercial orders, however, our warranty and after sales service is limited to Karachi only.
For delivery time and charges, please email us at email@example.com
Product may be unintentionally damaged during shipping.
All products must be inspected for damage at the time of the delivery.
Any damage must be noted on the delivery receipt document.
If possible, please take pictures and email them to us at firstname.lastname@example.org
Damaged products will either be called back the same day or collected the next day.
Damaged product will be repaired / replaced by us on priority basis at no further cost to the customer.
It is rare but it happens. Nature of the products (handcrafted), rain, strikes etc. can at times cause a slight delay.
Whenever this happens we will get in touch with you and reschedule delivery.
Returns | Cancellations
Furniture once delivered can not be returned. If, for some reason, you are not satisfied with the product, please do email us at email@example.com and we will work together to address the issue.
At times, there will be promotions on certain products where returns will be accommodated. This will be clearly mentioned on the order booking form.
Defected products are covered by our One Year Warranty.
When a defect appears, please take pictures and email them to us at firstname.lastname@example.org
Defected products will either be called back the same day or collected the next day.
Product will be repaired / replaced by us on priority basis at no further cost to the you.
We offer a One Year Warranty on workmanship and parts used in making the finished furniture product.
Normal wear and tear, abuse and negligence are not covered by warranty.
Orders are sent into production 24 hours after they have been placed.
Please notify us by calling us at 021-35293936-7 or by email at email@example.com within 24 hrs for cancellation at no charge. You will receive a full refund by cheque within 7 days from the time of cancellation request.
If informed after 24 hrs, you may have to forfeit part of the advance payment made to book the order.